The PROMISE Tool has been prepared as a part of the project activity with an aim to improve local authorities’ capacity to improve the quality of life in an inclusive manner. It is based on participatory outcomes which will help the cities to prioritize and evaluate their urban development projects based on rational aspects and predestined outcomes of inclusive development and improved governance. The tool will help to estimate the progress made by the cities towards the specific service sector and will be used by local authorities to manage and monitor their resources for better urban service delivery and improved living standards in the city through consultations with local stakeholders. It will assist the cities in identifying their strengths and weaknesses and will help the city officials in understanding the priorities of the city which will help them in important decision making for each of the service they are providing to the city.
The toolkit has been designed to help the municipalities to utilize their limited resources in targeting the services / activities which would be of most benefit to their citizens.
The toolkit has been designed to Prioritize their actions and projects which need immediate attention
The toolkit has been designed to help the municipalities to promote inclusivity and involve communities in decision making and address their aspirations
with the Government
This phase starts by data collection from the Municipal Corporation and other para-statal bodies to understand the City Baseline for rapid assessment. It focusses on understanding perception of the government officials from various departments involved in the sector; and captures the views of political representatives about the existing condition and proposed requirements of the city with respect to the chosen problem area.
Interactions with members of the core committee, Municipal & parastatal officials, political representatives- Honourable Mayor, Councillor of the study area are also the major component of this phase.
An overview of the information of city including its geographical area, population, socio economic features, basic landuse profile and institutional arrangement of the agencies involved in infrastructural development for the city. This information will help in understanding the city baseline.
It discusses the existing condition of the identified sector in the city in terms of infrastructure availability, on going schemes, usage of smart applications, etc. This information will help in making a rapid assessment of the sector for the city.
This section identifies the gaps and issues existing in the sector, after comparison with the SLB/ MoUD standards
This section identifies the existing conditions and vision of the city under various probable aspects. These results would be integrated with the results of stakeholder analysis before arriving at recommendations.
What are the
This phase initiates discussion about the perception of citizens. The respondents consulted here should include wide range of stakeholders to ensure inclusivity. The results from this section would help the Municipal bodies to identify the importance of various services to the people and also strategize their work.
Interaction with Members of the core group committee in the city. citizens/ users of the service belonging to different gender, age groups along with people with special needs are also important component of this phase.
Identify stakeholders for Primary Survey
Develop questionaires for different stakeholders
Select Sample Size
Conduct Primary Surveys
Analysis of the Primary survey highlighting general perceptions of the citizens and the issues associated with the sector are discussed in this section.
What are the
recommendations for the
This phase presents the recommendations for the project cities based upon the analysis conducted in Phase I and Phase II
Background research was conducted to identify similar tools
Identification of methodology was done followed by the similar tools.
Possible list of existing indicators were developed.
The outcomes of the tool were identified with a focus on improvement of projects for inclusive and sustainable development
Identification and usage of qualitative and quantitative indicators was done to measure the inclusiveness and outcomes of urban development projects
Authentic source and reliability of the source of information adopted was verified
Necessary team discussions and inputs for inclusive and sustainable urban services, including brainstorming sessions were held
Development of PROMISE Tool for all the sectors and testing in the city was done.
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Outcomes of the
- Resource Utilization- Help the municipalities to utilize limited resources in targeting the services which would be of most benefit to the citizens.
- Prioritize Actions
- Maximize citizen satisfaction
- Emphasize improvements in service categories where level of satisfaction is relatively low and its perceived importance is high.
- Guidance Document for the Municipalities
- Enhance Stakeholders Engagement
- Data requirements - the tool is data dependent and so base data is needed even if with low reliability
- High engagement requirement - we find that the tool needs minimum citizen engagement - which may not be high but cities officials find it to be more that they can handle even if very useful.
- The dis-aggregation at the ward level though useful and very representative of the city due to the way wards were selected here may not be true for each ward in a city and so may always be only applied in representative wards selected few