Introduction to Karnal

Karnal lies on National Highway 1, which connects Delhi to Ambala and further to Amritsar through Grand Trunk Road. It is located at a distance of about 123 kms from Delhi and 130 kms from Chandigarh. Owing to its strategic location, Karnal is well connected with other major towns of the state and that of the adjoining states by a good network of roads. Amritsar- Delhi main double broad- gauge railway line also passes through Karnal making it easily accessible from other parts of the country.

A case study for
Ward No’ 11
Karnal, Haryana

For carrying out the onground activities under the project, a pilot area was selected in Karnal in consultation with the Municipal Corporation Karnal with an aim to carry out a detailed study and interventions at a small scale and if found appropriate, the same may be replicated by the Municipal Corporation in other parts of the city. Ward No. 11 was selected as a pilot area in Karnal. This area comprises of commercial, residential and institutional spaces and also forms a part of Area Based Development Plan under Smart City Project Karnal. The total population of ward 11 is 18,134 i.e. 5% of the total ward population. The ward has 3627 households and it lies in the northern part of the city bounded by ward 20 to its west, ward 19, 12 to its south, ward 1 and ward 3 towards east.

Location of study area
Karnal City

Glimpses from Mobility sector - Karnal


What is
happening in
the city?

Through engagement
with the Government

This phase starts by data collection from the Municipal Corporation and other para-statal bodies to understand the City Baseline for rapid assessment. It focusses on understanding perception of the government officials from various departments involved in the sector; and captures the views of political representatives about the existing condition and proposed requirements of the city with respect to the chosen problem area.

Interactions with members of the core committee, Municipal & parastatal officials, political representatives- Honourable Mayor, Councillor of the study area are also the major component of this phase.


This section includes an overview of the information of city including its geographical area, population, socio economic features, basic landuse profile and institutional arrangement of the agencies involved in infrastructural development for the city. This information will help in understanding the city baseline.


It discusses the existing condition of the identified sector in the city in terms of infrastructure availability, on going schemes, usage of smart applications, etc. This information will help in making a rapid assessment of the sector for the city.


It discusses the level of service in the city to understand infrastructure gaps.


This section identifies the existing conditions and vision of the city under various probable aspects. These results would be integrated with the results of stakeholder analysis before arriving at recommendations.

S.No Category Priority
Existing scenario of the city Where the city wants to be in next 5 years Initiatives that will move the city in line with its vision
1 Safety and Security 1 Women, young girls, elderly feel insecure while commuting/ travelling in the city during late night All citizens will feel safe while commuting/ travelling within the city. To get confidence from all the females for security purpose the city has envisaged the following initiatives 1. Mandatory self-defence training for all girls in school and colleges 2. Installation of CCTV cameras for continuous surveillance 3. Launch an App for real time crime monitoring 4. App for emergency call
2 Public Transport + Intermediate Public Transport 4 Public transport covers many areas of the city. However last mile connectivity remains incomplete and affects transport options. Public transportation network covers the entire city and intensity of connection relates with the demand. Plenty of options of public transport are available and affordable for all sections of the society. To make Public Transport and Intermediate Public Transport more efficient, the following initiatives are to be taken: 1 Plan more routes to cover the entire city 2. Increase frequency of services 3. Provision of common mobility card, information on routes and timings for PT & IPT service 4. Online app for E-rickshaw app to enhance last mile connectivity
3 Non-Motorised Transport 2 Older areas of the city see a mix of pedestrians, cyclists, and vehicles but newer areas are focused mainly on the automobile. In the new areas, there are few pavements and main entrances to new buildings are not accessible from the front of the street. The city will be highly walkable. Pavements will exist on every street and will be maintained. Trees line and many sidewalks will provide shade for pedestrians. Buildings in most areas of the city will be easily accessible from the sidewalk. To make Non-Motorized transport more efficient in the city, the following initiatives are to be taken: 1.Temparary and Permanent encroachment will be removed from all major roads 2. Plant more trees for pedestrians 3. Develop dedicated cycle tracks on major recreational places and also make cycle stand facility at all major places to deal with thefts 4. Main road and major building will be connected to pavement and linked with NMT specially to all school and colleges
4 Intelligent Transportation System 7 The city has adopted ITS only for few sub sectors, while it is in a process for adopting for other sub sectors as well The city will be well developed with ITS facilities which will be operational in future and the citizens will be fully satisfied by its service. The city plans to incorporate ITS through Smart City Mission in next five years
5 Parking 3 The city lacks organised parking spaces. The 2 wheelers & 4 wheelers are generally parked haphazardly on the roads leading to encroachment and narrowing of effective road width and On-street parking is available only in commercial areas of the city. The parking is unpaid at most of the places. The city lacks parking policy and parking action plan The city will be well organised by paid parking spaces. The condition of parking spaces will also be good and will be well maintained by the Municipal Corporation. To mitigate parking related issues in the city, the following initiatives are to be taken: 1. Parking policy and Parking action plan will be developed as a guiding document for the city to initiate parking 2. Parking spaces will be developed in congested commercial areas 3. Existing parking area/lots will be managed effectively
6 Environment 8 Vehicles cause high air and noise pollution levels in the city. Vehicles dominate public spaces and affect their effective functioning. The city will have a clear policy and vision for combatting pollution issues. There will be adequate number of trees and green cover in the city to combat air pollution from vehicles. To mitigate environment related issues in the city, the following initiatives are to be taken: 1.Provision of effective system of challan while having strict bylaws 2. Promote NMT instead of fuel based transport, 3. Replacement of old vehicles with CNG & Electric vehicle
7 Public Bike Sharing 5 A very small percentage of the city population is using PBS as it is available at few locations only The city will be well organised with public bike sharing system which will be operational across the city. To promote PBS scheme in the city, the following initiatives are to be taken: 1. Increase docking station to cover entire city, 2. Provide and maintain good quality of bikes, 3 Develop good quality of dedicated cycle track 4. Encourage citizen to adopt NMT 5. Plant more native trees
8 Intermodal 6 Intermodals in the city are located at few locations. The city is planning to develop more intermodals in order to facilitate people and provide last mile connectivity The city will be well developed intermodal system in the entire city while providing lass mile connectivity To make intermodal more efficient and effective in the city, the following initiatives are to be taken: 1. All bus stops will have cycle/bike stands as well as e-rickshaw stands 2. provision of common mobility card system

What are the
aspirations of
the city?

Through engagement
with citizens

This phase initiates discussion about the perception of citizens. The respondents consulted here should include wide range of stakeholders to ensure inclusivity. The results from this section would help the Municipal bodies to identify the importance of various services to the people and also strategize their work.

Interactions were held with the residents of study area (ward 11) which include senior citizens, female residents, young girls, school students, shopkeepers



Senior Citizens

To understand their preferences, limitations due to inefficient service, issues faced while commuting



Represent a significant portion of the commercial area of the ward as well as the city


Female Residents

To understand their needs with respect to mobility sector in the city



They are the daily users of transport. The selected pilot area has considerable schools and colleges.

  • To identify preference of vehicles used for commuting to different places for different purposes, adequacy of parking facilities for stakeholders etc.
  • To determine availability of IPT, its charges and satisfaction level related to their service, route, information available etc
  • To understand issues of pedestrian safety for various stakeholders in ward no 11
  • To identify barriers related to mobility sector for senior citizen and women in ward no 11
  • To identify distance, type of area and mode of travel by students while going/ coming to school/ college and identify the problem related to mobility sector with a focus on female students
  • To identify status, usage, condition of infrastructure related to differently abled people in ward no 11
  • To identify health consequences due to vehicular air pollution


Analysis of the Primary survey highlighting general perceptions of the citizens and the issues associated with the sector are discussed in this section.

General perception
about Mobility.

Walk icon

Shopkeepers prefer private vehicles while senior citizens prefer E Rickshaws even for shorter distance


Senior citizens prefer to travel in a group


There is a need of strengthening IPT/ PT with a focus on users with special needs, elderly etc

Walk icon

Readiness to use online apps irrespective of age, gender, occupation has been seen

Perception about
Safety & Security.

Walk icon

50% of the shopkeepers find the commercial area over congested


About 80% feel the area is prone to accidents


No facilities for people with special needs

Walk icon

74 % students face problem due to lack of footpath.

Senior Citizens

A significant number of senior citizens are satisfied with the lighting at intersections, presence of signboards, presence of zebra crossing and are of the view that violation of red light in the city is to a very small extent.

As per the survey, more than half the percentage of senior citizens feel unsafe while crossing the streets due to congestion at junctions, overcrowding, insufficient time to cross the streets etc

About 80% feel the area is prone to accidents and hence is unsafe.

No facilities for people with special needs

Shop Keepers

46% of the shopkeepers feel that commercial streets are unsafe for the pedestrians.

50% of the shopkeepers find the commercial area over congested, while 38% also feel that the area is prone to accidents.

Female Residents

As per the survey, 40% of the female residents feel unsafe while crossing streets due to overcrowding at junctions and less time to cross.

A significant number of female residents are satisfied with the sign boards, lighting facilities at the intersections and only 20% feel that there is violation of red light.

A significant number of female residents feel that there are no facilities for people with special needs


As per the survey, about 87% students feel safe while commuting, 49% students feel unsafe while crossing the streets due to congestion, traffic etc.

A significant number of students feel there is an absence of footpaths, hence they have to walk on the roads while coming to school/ college.

General perception about
Public Transport &
Intermediate Public Transport.

Senior Citizens

As per the survey, maximum percentage (45%) uses autos, e rickshaws, while 26% use 2 wheelers and another 23% are dependent on a friend/ family member.

A significant percentage of senior citizens are of the view there are adequate autos, e rickshaws available within accessible distances.

A significant percentage of senior citizens are satisfied with the charges (80%) of IPT/ PT, information available regarding (80%) IPT/ PT and largely prefer the existing IPT/ PT (79%) in the city.

Shop Keepers

As per the survey, maximum percentage of shopkeepers prefers 2 wheelers as compared to cars, while a negligible amount prefer PT/ IPT. While their workers prefer to walk and use 2 wheelers

Female Residents

As per the survey, maximum percentage of female residents prefers to walk upto their work place and remaining use Auto rickshaws, E Rickshaws. While a significant percentage of women prefer autos/ e rickshaws for visiting market areas, religious places etc and 25% prefer their own vehicles.

Largely female residents feel that there are adequate no. of buses, autos, e rickshaws with adequate frequency.

A significant percentage of females are satisfied with the information pertaining to PT/ IPT, route, availability of seats in PT/ IPT, fares, behavior of drivers and co passengers are also not a problem.

29% of the females face issues at the waiting areas/ bus queue shelters.


As per the survey, maximum percentage of students prefer 2 wheelers (42%) and 23% use bicycles for commuting

The students using PT/ IPT feel that the behavior of adult passengers, drivers is not good towards them. About 66% female students face problem due to the behavior of male passenger.

In contrast to the shopkeepers, senior citizens and female residents it is observed that the students are not satisfied with the journey routes of IPT/ PT, fares charged, frequency of services, experience at waiting areas. etc

General perception about
NMT, Parking,
PBS & Environment.

  • As per the survey, maximum percentage of the stakeholders prefers to walk including the senior citizens and female residents.
  • Though few of the female residents feel there are lack of footpaths and pedestrian infrastructure which hinders walking.
  • 41% of females feel there are inadequate parking areas, additionally they feel unsafe at parking areas
  • Almost 50% of the stakeholders face health issues due to air pollution.
  • About 67% shopkeepers have an access to PBS, while only 9% of them use PBS facility because the remaining prefer to use their personal vehicles
  • 74% do not use PBS because they prefer to use their own vehicle. Few students avail this facility but not on daily basis.
  • 38% students feel that the cost of availing PBS service should be affordable

What are the
for the city?

The section below describes the recommendations w.r.t Sewerage sector based upon the analysis done in Phase I and Phase 2
  • Ensure safety and provide security to female residents by exploring ongoing projects under Smart City Mission
  • Develop parking policy along with parking management plan with a focus on existing situation of parking in the city, parking pricing, and integration of ITS etc
  • Karnal Municipal Corporation should initiate steps to strengthen its public bike sharing scheme by procuring better quality cycles, extending the network to other parts of the city, developing sufficient cycle tracks, introducing student and female friendly schemes to have adequate clientele
  • E Rickshaws are one of the most preferred mode of transport in the city but it is recommended that Karnal Municipal Corporation should develop a policy for IPT with an emphasis on provision of adequate infrastructure, reviving the existing charging points and developing the new ones, enhancement of routes to improve last mile connectivity etc.
  • Karnal has allocated a budget of Rs. 558.8 million for improving its city buses and bus terminal in its Smart City proposal. It is recommended that the city should leverage the same funds for improving its public transport.
  • Karnal Municipal Corporation should provide infrastructure to its people with special needs by linking it with the smart city proposal which provides for pedestrian friendly pathways for differently abled
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